Terms of use

Full company name: VESNA GAJIĆ PR INTERNET PRODAJA VESTA-HOODS NOVI SAD
Address: Branimira Ćosića 2, Novi Sad, SERBIA
PIB : 111990605
MB: 65792265
EMAIL: sales@vestahoods.com
EMAIL: customer.support@vestahoods.com
PHONE: +381649564345

Dear Customers, Please read the following terms carefully before using our services. Each visit to our site, as well as your purchase, means that you have read these terms and agree to be bound by these terms. If the conditions are unacceptable to you, please do not use www.vestahoods.com.

These General Terms and Conditions of Use of Internet Sales Services prescribe the basic rules that will ensure the successful completion of sales transactions through the Online sale of the online store by the Vestahoods  (hereinafter: Seller) and the end user (hereinafter: Buyer). The general terms and conditions of the Seller, provided here, serve to make the Buyer aware in a clear and unambiguous manner of the conditions under which a contract of sale may be concluded, the manner of concluding such a contract, all the rights and obligations of the Buyer when purchasing the goods, as well as the notices that the Seller is obliged to instruct customers before contracting.
Failure to adhere to the rules defined here may result in a failure to complete a payment transaction or a failed order.
The Rulebook also specifies the consequences of the Seller and the Buyer in the event of failure to complete a transaction or failed order.
The Seller reserves the right to change the terms of use depending on the change in the offer of its services and / or applicable legislation.
The general terms and conditions of business of the Seller, set forth herein, are an integral part of the contract of sale to be concluded between the Seller and the Buyer.
The Buyer is obliged to be acquainted with the notices that the Seller has pointed out on his site before every purchase, to check all information related to the conditions of business, as well as to follow in all respects the procedure for concluding the purchase contract. All online sales orders are binding on both Buyer and Seller at the same time.

Vesta-Hoods is not in the VAT system. All prices shown on the site are final prices.

Payment is made in the following ways at the customer’s choice:
For Buyers from the territory of the Republic of Serbia
-Payment on delivery/cash, at the same time as delivery of goods to the Buyer;
-Payment card before delivery of goods to the Buyer;
-Payment to the company account (bank transfer / general payment slip at any bank / post office) – before delivery of the goods to the Buyer;
When payment for goods is made on delivery, the Buyer is obliged to pay the ordered goods to the Seller at the same time as the delivery of the ordered goods.
When paying for goods via payment card, at the same time as sending an order to the Buyer, the total price of the ordered goods will be reserved in the Buyer’s bank account and will be charged by the Buyer only after the Seller confirms the order to the Buyer. After the Seller confirms the payment order to the Buyer, such reserved funds in the Buyer’s current account will be transferred to the Seller’s current account.

For Buyers outside the territory of the Republic of Serbia
-Payment card – subject to the same conditions described above.
-Western union and / or MoneyGram transaction.

All payments will be made in Serbian currency – RSD (RSD). The amount to which your card account will be debited is obtained by converting the price from euro to Serbian dinar according to the valid exchange rate of the National Bank of Serbia. When debiting your card, the same amount is converted to local currency at the rate of the credit card association. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site

The goods are delivered to the customer through independent courier services and delivery period can vary according to the end destination of Buyer. Aprox. period of delivery is clearly written to the Buyers at checkout page in section for shipping methods. Delivery costs are borne by the Buyer unless otherwise stated on the site (eg during the FREE SHIPPING for two or more items purchased, such or similar actions clearly and unambiguously provide the Buyer with information about the freight of shipping costs. Deliveries are made from 8 am until 7 pm, every day except Sunday, only in the territory of the Republic of Serbia. Orders placed  on Holiday’s will be processed the following business day.
The Seller undertakes that in the event of difficulty in sending the goods in all available ways, he will try to contact the Buyer and deliver the purchased goods. The Seller is not responsible for the inability to deliver the goods to the Buyer due to circumstances which are the fault of the Buyer (unavailability of the Buyer, incorrectly entered personal data of the Buyer in the purchase order, etc.), nor can he bear any costs in this regard.

Returning Policy
If you are not satisfied with your purchase for any reason, you may return it within 30 days from your purchase date. All returned items must be unaltered, unworn, unwashed with all original tags and labels attached. If your return does not match all of these criteria, we will not be able to process your return.
Returns will only be accepted on purchases from vestahoods.com. You must have a receipt in order for any return to be processed.

We are not responsible for any damage to items that have been worn, altered or washed.

Processing Returns
Please mail your return package to:

Vesta-Hoods
Branimira Cosica 2
21000 Novi Sad
Serbia

Keep hold of your proof of postage. The items and their condition remain your responsibility until we receive your return to our warehouse. Remember to use a form of shipment that includes full tracking to confirm receipt of your return.
You will receive a confirmation email when we have received your return and that your refund has been processed.
Vestahoods.com will not be responsible for missing or lost packages during transit. Additionally, vestahoods.com will not be liable for customer errors made at the time of purchase. Errors will be validated against the original invoice.

FYI: Refunds will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement.

If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.

Non-Refundable Items
Sale items can only be returned for a store credit (E-Gift Card) and are not eligible for refunds. Items marked final sale are not eligible for return or exchange.

Store credit cannot be redeemed for cash and is valid for 5 years from issue date.

Exchange
We do not offer exchanges at this time. If you would like a different size or color, please return your new, unaltered, unwashed item(s) with all tags and labels attached for a refund and place a new order.

Please note, item must be received in new and saleable condition.

Refused Shipments
If your shipment is refused and returned to us without prior authorization, we will refund the order value less the round trip shipping cost and any restocking fee we deem appropriate.

In case of return of goods and return of funds to the customer who previously paid with one of the payment cards, in part or in full, regardless of the reason for return, Vestahoods is obliged to return only through VISA, EC / MC and Maestro payment methods, which means that the bank will, at the request of the seller, refund the funds to the cardholder’s account.

PERSONAL DATA
The Seller guarantees to the Buyer for protection of all personal data obtained from the Buyer, that is, they will not be used for any purpose other than for the purpose of realization of the contract on the sale of goods. When entering payment card information, confidential information is transmitted over a public network in a secure (encrypted) form, using SSL protocols and PKI systems, as currently state-of-the-art technology. Payment information is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the complete payment process is performed on the bank’s website. At no time is payment card information available to our system. The Seller warns the Buyer that all possible disputes can be resolved out of court, ie by agreement and in the spirit of good business cooperation, as in the mediation procedure before the competent court.

CONSENT AND CHANGE OF CONDITIONS
Use of our services implies the consent of users to the stated Terms of Use.
The Seller agrees to abide by all of the above, and any changes to the terms will only become effective upon posting on this page.

Newsletter Data Privacy Notice
This privacy notice tells you about the information we collect from you when you sign up to receive our regular newsletter via our website. In collecting this information, we are acting as a data controller and, according to the GDPR (EU Regulation 2016/679), we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

What personal data do we collect?
When you subscribe to our newsletter, we ask you for your email address.

Why do we collect this information?
We will use your information to send you our newsletter, which contains information about our products and often includes special offers. We ask for your consent to do this, and we will only send you our newsletter for as long as you continue to consent.

What do we do with your information?
Your information is stored in our database. Please note that in order to provide you with our latest news,we will not use the information to make any automated decisions that might affect you.

How long do we keep your information for?
Your information is kept for as long as you continue to consent to receive our newsletter.

Your rights over your information
GDPR gives you the right to ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask for it to be erased and you can ask for us to give you a copy of the information. You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any newsletter, or by emailing us at privacy@vestahoods.com. If you have a complaint about our use of your information, you can contact the supervisory authority for protection of personal data in your country to find out more information.

COPYRIGHT
The Seller copyrights all of its own content (text, product photos, visuals, databases and developer code) contained on www.vestahoods.com. Unauthorized use of any part of the site without the permission of the copyright owner is considered a copyright infringement of the Vesta Hoods brand. and is subject to lawsuit.

PRIVACY PROTECTION
The Seller respects the privacy of its users and site visitors. The Seller will not disclose information from the registration process, as well as other user information, to a third party. User information will not be available to a third party unless such obligation is regulated by law. The Seller is undertaken to protect the privacy of users of the site, except in the case of grave breach of the site rules or illegal activities of users. The Seller guarantees to the Buyer for protection of all personal data obtained from the Buyer, that is, they will not be used for any purpose other than for the purpose of realization of the contract on the sale of goods.
When entering payment card information, confidential information is transmitted over a public network in a secure (encrypted) form, using SSL protocols and PKI systems, as currently state-of-the-art technology. Payment details are guaranteed by the payment card processor, Banca Intesa ad Beograd, so the complete billing process is done on the bank’s website. At no time is payment card information available to our system.
The Seller warns the Buyer that all possible disputes can be resolved out of court, ie by agreement and in the spirit of good business cooperation, as in the mediation procedure before the competent court.